Chapter V: Denials


Section D: Denial Notices

When MSHDA determines an applicant is ineligible for the HCV program, staff must notify the family of their ineligibility in writing using the Application Denial form (MSHDA 1634b). The denial notice contains the following:

  • The reason MSHDA considers the applicant ineligible, citing specific policy violations;
  • The effective date of the denial;
  • Which decisions the family has the right to appeal, and those they do not;
  • The procedure for requesting an Informal Review if the applicant disagrees with the decision;
  • The time limit for requesting an Informal Review;
  • Other reason(s) – carefully word and clearly state reason(s) for denial.

If the applicant (or other adult household member) is being denied for criminal activity as shown by a criminal record, a copy of the criminal record must be provided to the applicant and to the individual named in the criminal history (if not the head of household) with the MSHDA 1634b.